At Alpha Packaging, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect through our website, how we use it and the choices available to you.

When you contact us

When you submit an enquiry through our Contact page, we may collect your name, business name, contact details and information about the products or services you are interested in.

Your enquiry is submitted directly to our internal business system so our team can respond, discuss your requirements and, where appropriate, assist with setting up a customer account.

We use this information to respond to enquiries, provide our products and services, and maintain our business relationship with you.

We do not sell your personal information or share it with third parties for their own marketing purposes.

When you browse our website

We use Google Analytics to understand how visitors use our website and identify opportunities to improve the experience.

This may include information such as the pages visited, the type of device used, how visitors arrive at our website and which links or contact options they interact with.

This information helps us understand what content is useful to our customers and how we can make our website more helpful. Analytics data is used for website performance and improvement rather than to identify individual visitors.

We do not intentionally use our website analytics to track visitors across other websites for advertising purposes.

Cookies

Our website uses cookies associated with Google Analytics to help us understand website traffic and visitor activity.

These cookies may include:

_ga – helps distinguish website visitors for analytics purposes.
_ga_3JF4BYVBF3 – helps maintain information about a visitor’s session and interactions with the website.

Cookies help us understand overall website usage, such as which pages are visited most frequently. They do not directly provide us with your name or contact details.

You can manage or block cookies through your browser settings. You can also use Google’s Analytics Opt-out Browser Add-on to opt out of Google Analytics tracking.

Blocking cookies may affect how some websites function, although our website’s core pages and contact information should remain accessible.

Third-party services

We use a small number of third-party services to operate and maintain our website.

Google Analytics and Google Fonts

We use Google Analytics to understand website usage and Google Fonts to display the typefaces used on our website. When your browser connects to these services, certain technical information, such as your IP address, may be shared with Google in accordance with its privacy practices.

Amazon Web Services (AWS)

Our website is hosted using Amazon Web Services infrastructure, with hosting resources located in Sydney. AWS helps us store and deliver website content reliably and efficiently.

We do not intentionally use advertising pixels, third-party advertising trackers or social media tracking tools on this website.

Accessing or updating your information

You can contact us to request access to the personal information we hold about you, ask us to correct inaccurate information or request its deletion where appropriate.

To make a request, contact us using the details below:

Email: sales@alphapack.com.au
Phone: 07 5596 0122

We will review your request and respond in accordance with our legal obligations. In some circumstances, we may need to retain certain information to meet legal, accounting or business recordkeeping requirements.

Questions or concerns?

If you have any questions about this Privacy Policy or how we handle your personal information, please contact our team. We welcome the opportunity to address your concerns and resolve any issues.

If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Updates to this policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices or legal obligations. Any updates will be published on this page.

Last updated 28 October 2026.